Need a hand with a document or your account? Contact admin@esigndocs.co.uk. For a question about the agreement itself, contact the sender shown in your invitation.
Invitations and signing order
If an invitation is missing, check junk mail and ask the sender to confirm the address or mobile number and your place in the signing order. A request can wait until earlier signers finish. After a resend, open the newest message. Do not post your signing link, access code or identity images in a public support request.
Account access
Sign in to eSign, then use Forgot your password if needed. New users can create an optional signer account. Verify your email before expecting agreements sent to that address to appear. SMS-only agreements need to be added from their verified signing session.
Copies, corrections and saved signatures
Completed PDFs become available after everyone signs. My documents includes downloads for agreements associated with your account. You can change or remove a saved signature in My signature; this does not alter completed agreements. Contact the sender if a signed document needs a correction or a replacement.
Accessibility and another way to sign
If you cannot use the camera, upload an image, read a document or complete a field with your device or assistive technology, tell us what you need. You can request an accessible document, assistance or an alternative signing or identity-check method. You do not have to explain a diagnosis. We will discuss an appropriate way to help; this is not a claim that every uploaded PDF is accessible.
Privacy requests and account closure
Email us to request access, correction, deletion, restriction, an objection, a copy in a portable format or account closure, as applicable. You can withdraw permission for optional identity uploads or comparison through the upload controls or by contacting us. The Privacy policy explains the process and why some completed records may still need to be retained.
Security concerns
Tell us promptly if an invitation went to the wrong person, a document appears in the wrong account or you suspect unauthorised access. Include the document title or reference and a description of the issue, without passwords, codes, private signing links or copies of identity documents.
Contact details
eSignDocs
73 Brewster Street, Liverpool, L20 9NG
Email: admin@esigndocs.co.uk
We will respond as soon as reasonably possible. For data-protection complaints we acknowledge the complaint within 30 days, investigate without undue delay and keep you informed. You can also complain to the Information Commissioner’s Office.